Shipping and Returns Policy

OrlyBeauty.com will strive to process and ship your goods within 2-3 business days of receiving your order. Shipping times are approximate and may vary for reasons beyond ORLY's control including demand exceeding availability. Except as provided below, our standard shipping policy applies.

Shipping Details
We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day. We do not ship on holidays. All items will be shipped via FedEx Standard Ground. Please note that a physical address is required for all FedEx shipments. FedEx will not deliver to a PO box. Standard Ground Shipping Schedules. (Shipping times exclude Saturdays, Sundays, and Holidays.)

Product Availability
ORLY always tries to ship your order completely. Sometimes, an item becomes unavailable. If this happens while we're processing your order, we'll let you know by sending you an email.

 

Good Morning America Steals and Deals
Customer must enter the promo good as directed in the broadcast. This offer is valid within the 50 U.S. states only and expires at 11:59 p.m. PST on 2/24/13. Limit of 3 per customer. Estimated ship time is 5-10 business days and a $6.95 shipping and handling fee will apply. Back orders will ship in 4-6 weeks.
 
ORLY Returns Policy
In the unlikely event you are not satisfied with your purchase, please following the instructions below to receive a product refund. Orly will cover the cost of return but you will not be refunded initial shipping charges.
1. Please email weborders@orlybeauty.com and include your name, order number and reason for wanting to return the items. We will give you instructions to retrieve and print the postage for shipping the returned items.
2. Please re-pack the products in its original box and packaging. Include the attached form.
3. Affix the printed shipping label to the outside of the box.
4. Drop off return package at your local FedEx facility or call 1-800-Go-FedEx to schedule a pick up.
   
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