Shipping & Return Policy
Orders are shipped Monday – Friday, excluding Holidays. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day. All items will be shipped via FedEx Standard Ground. Orders of $100 or more will require signature for delivery. Please note that a physical address is required for all FedEx shipments. FedEx will not deliver to a PO box or APO addresses. Standard Ground Shipping Schedules. (Shipping times exclude Saturdays, Sundays, and Holidays.) Shipping only available in the 48 continental United States. We do not ship TO HI, AK, PR or Internationally. All Canadian customs fees are prepaid and included in cost.
Orders in the USA between $0-$34.99 shipping costs are $6 flat rate. Orders $35 and over in the USA will receive FREE SHIPPING.
Orders $0-$39.99 in Canada are $9 flat rate, orders over $40 will receive FREE SHIPPING.
We ship to the continental US and Canada only. ORLY advises against the authorized use of freight forwarders. If a freight forwarder is used to transfer an order to a location outside of the continental US and Canada, ORLY is not responsible for lost, damaged or stolen goods. We are not responsible for return shipping or any other fees incurred by the forwarding of goods.
Tax is charged on CA, TX, MS, WA and NJ residents only.
ORLY always tries to ship all items on your order, however, sometimes, an item becomes unavailable. If this happens while we're processing your order, we'll let you know by sending you an email.
ORLY Returns Policy
In the unlikely event that you are not satisfied with your purchase, ORLY will gladly accept returns within 30 days of your original purchase date. Please follow the instructions below to receive a product refund. Shipping charges WILL NOT BE REFUNDED.
- Visit the ORLY Returns Center to start your return.
- Please re-pack the products in its original box and packaging. Include the attached form.
- Affix the printed shipping label to the outside of the box.
- Drop off return package at your local FedEx facility or call 1-800-Go-FedEx to schedule a pick up.
For any questions please contact firstname.lastname@example.org and include your name and order number.
ORLY Color Pass purchases are final sale and nonrefundable. We do not accept returns or exchanges of boxes, box items, add-ons, additional box purchases, or shop/warehouse sale orders. Any returns made to us will not be eligible for a refund.
PLEASE BE AWARE THAT THERE ARE **NO RETURNS** ON SALE ITEMS, INCLUDING NAIL ART KITS AND BUNDLES